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Parts & Services

Parts inventory and personnel make up an intricate part of any Dealership. The Holzhauer Family of Dealerships has made our Parts Departments one of its highest priorities. "The right part for the right vehicle", is not just a catch phrase with Holzhauers, it's a reality. If a needed part is not in our inventory our personnel will locate the part and have it delivered as quickly as possible to our Dealership.

Service is the backbone of any successful Dealership. With the Holzhauer Family of Dealerships our certified technicians and knowledgeable support staff place the customer's needs as our number one priority.

Appointments are scheduled within one day and in many cases loaner vehicles are available for our customer's convenience. Prompt, courteous and quality service is the benchmark of the Holzhauer Family of Dealerships.

Blue Oval Certified and Mercury Advantage is the benchmark all Dealerships strive to attain. Holzhauer's City Ford-Mercury has reached this goal. Before this certification is to become a reality it must have a Service Department committed to Customer Satisfaction and an overwhelming will to repair the customer's vehicle on the first visit to the Dealership. Technicians are required to constantly update their skills by participation in a number of classes and ongoing education projects. This, coupled with using only factory-authorized parts enables our Dealership to guarantee all parts and repairs made for 12 months or 12,000 miles. If you have any questions or concerns about service or repairs needed on your vehicle please call 618-327-8264 or 1-800-364-0437.


Holzhauer Full Service Body Shop

Complete body repair from frame to paint:

Our Shop hours are:

Holzhauer is proud to introduce to you our new Quick Lane Tire & Auto Center.

To better serve you we offer:
  • Convenient Hours
  • No Appointment Necessary
  • Service While You Wait
 Our Quick Lane service hours are:
  • 8:00 - 6:00 Monday - Friday
  • 8:00 - 5:00 Saturday
  • Closed Sundays

You have many demands on your time, and we want to make service as convenient as possible.
Quick Lane has longer hours, Including Saturday, and you can wait if that meets your needs.

So come and see us for all of your auto service needs. For more information feel free to give us a call at 618-327-4600 or 866-953-4600.

Ford Trained Technicians
We believe in Fixing It Right The First Time, and only employ people fully trained by Ford in the lasted technology and equipment

Quality Parts
We offer Ford quality parts.

Honesty
We believe you need to know what is necessary now and what can be deferred. A detailed Vehicle Inspection Report provides this information, and you will be given a copy

Complete Estimates
In addition to understanding what your vehicle requires and what options exist, you need to know what it will cost. So, you will be given a complete estimate with all parts, labor, consumables, and taxes prior to the commencement of any work. This estimate will not be exceeded without your approval.

Courtesy
We believe in doing business in a friendly and courteous manner.

Major Credit Cards and Personal Checks Accepted
For your convenience, we accept all major credit/debit cards and personal checks.