Parts inventory and personnel make up an intricate part of any Dealership. The Holzhauer Family of Dealerships has made our Parts Departments one of its highest priorities. "The right part for the right vehicle", is not just a catch phrase with Holzhauers, it's a reality. If a needed part is not in our inventory our personnel will locate the part and have it delivered as quickly as possible to our Dealership.
Service is the backbone of any successful Dealership. With the Holzhauer Family of Dealerships our certified technicians and knowledgeable support staff place the customer's needs as our number one priority.
Appointments are scheduled within one day and in many cases loaner vehicles are available for our customer's convenience. Prompt, courteous and quality service is the benchmark of the Holzhauer Family of Dealerships.
Blue Oval Certified and Mercury Advantage is the benchmark all Dealerships strive to attain. Holzhauer's City Ford-Mercury has reached this goal. Before this certification is to become a reality it must have a Service Department committed to Customer Satisfaction and an overwhelming will to repair the customer's vehicle on the first visit to the Dealership. Technicians are required to constantly update their skills by participation in a number of classes and ongoing education projects. This, coupled with using only factory-authorized parts enables our Dealership to guarantee all parts and repairs made for 12 months or 12,000 miles.
If you have any questions or concerns about service or repairs needed on your vehicle please call
618-327-8264 or 1-800-364-0437.